(800) 437-3677 Effective date: October 27, 2026
Kelrock LLC, d/b/a Homepro Medical (hereinafter “Homepro Medical”), is committed to the protection of personal information. This Privacy Policy describes the information Homepro Medical collects when an individual rents or purchases equipment, visits the Homepro Medical website, or contacts Homepro Medical; how that information is used and protected; and the choices available to the individual. In this Privacy Policy, “the Customer” refers to any individual whose personal information is collected by Homepro Medical.
1. Information Collected.
Homepro Medical collects information that the Customer provides directly, including name, email address, telephone or mobile number, delivery address, and order and rental history. If the Customer opts in to text messages, Homepro Medical also records the SMS consent choice, the date and method of consent, and opt-out requests. Because Homepro Medical supplies medical equipment, the Customer may also choose to provide information regarding the equipment user’s needs (such as height, weight, or mobility requirements); such information is used solely to recommend, fit, and service equipment. Payment details are collected by Homepro Medical’s payment processors at the time of payment. The Homepro Medical website collects standard technical data, including cookie and analytics information, which is used to operate and improve the website.
2. Use of Information.
Homepro Medical uses personal information to process orders and rentals; schedule deliveries, pickups, and service; administer recurring billing authorized by the Customer; respond to inquiries and provide support; satisfy tax, accounting, and legal obligations; and, where permitted, send service-related communications. Homepro Medical does not sell personal information and does not use health-related information for advertising purposes.
3. Payment Security.
Payment information is transmitted using industry-standard encryption (TLS) and is processed by payment processors certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS). Homepro Medical does not store complete card numbers on its own systems; stored payment methods are maintained as secure tokens by the payment processor. Bank-transfer (ACH) authorizations are processed in accordance with Nacha operating rules.
4. Disclosure of Information.
Homepro Medical discloses personal information only to: service providers that support its operations (including payment processing, delivery, accounting, and website hosting), each of which is permitted to use the information solely to provide services to Homepro Medical; Homepro Medical’s professional advisors; and governmental authorities where disclosure is required by law. Homepro Medical requires comparable confidentiality commitments from each such recipient. These sharing provisions do not apply to SMS consent or mobile opt-in data: SMS consent is not shared with third parties or affiliates. Mobile opt-in data and consent are not sold, rented, or shared for marketing or promotional purposes.
5. Data Retention.
Homepro Medical retains transaction and account records for as long as required for warranty, tax, accounting, and legal purposes, and deletes or de-identifies information that is no longer needed for those purposes.
6. Rights and Choices.
The Customer may request access to the personal information Homepro Medical holds about the Customer, request correction of inaccurate information, or request deletion of information that Homepro Medical is not legally required to retain, by calling (800) 437-3677 or by writing to the address in Section 14. Residents of states with consumer privacy statutes may exercise the rights those statutes provide through the same channels. Homepro Medical honors verified requests regardless of the requester’s state of residence and does not discriminate against any individual for exercising privacy rights.
7. State Privacy Rights.
Residents of states with comprehensive privacy laws (including California, Colorado, Connecticut, Texas, and Virginia) have the rights described in Section 6, together with rights to data portability and to opt out of the sale of personal information, its sharing for targeted advertising, and certain profiling. Homepro Medical does not sell personal information, does not share personal information for targeted or cross-context behavioral advertising, and uses sensitive information (such as equipment-fitting details) only to provide the services requested. Homepro Medical responds to verified requests within forty-five (45) days, which period may be extended once by a further forty-five (45) days upon notice. If Homepro Medical declines a request, the Customer may appeal by replying to the response or by using the contact information in Section 14; if the appeal is denied, the Customer may contact the Attorney General of the Customer’s state. An authorized agent may submit a request on the Customer’s behalf upon proof of authorization. Homepro Medical honors opt-out preference signals, such as Global Privacy Control, where required by law. California residents: the categories of personal information collected are described in Section 1; Homepro Medical has not sold or shared personal information in the preceding twelve (12) months and does not discriminate against any individual for exercising privacy rights. Nevada residents: Homepro Medical does not sell covered information as defined by Nevada law.
8. Security.
Homepro Medical maintains administrative, technical, and physical safeguards appropriate to the information it holds, including encryption in transit and restricted access to customer records. No method of transmission or storage is completely secure. If a security breach affects the Customer’s information, Homepro Medical will provide notice as required by applicable law.
9. Third-Party Links.
The Homepro Medical website may contain links to websites that Homepro Medical does not operate. The privacy practices of those websites are governed by their own policies, which the Customer is encouraged to review.
10. Processing in the United States.
Homepro Medical’s services are operated from the United States, and personal information is processed and stored in the United States.
11. Cookies.
The Homepro Medical website uses cookies that are necessary for its operation and, where enabled, analytics cookies. Cookies may be controlled through browser settings and through any cookie banner displayed on the website.
12. Children.
The Homepro Medical website and services are directed to adults. Homepro Medical does not knowingly collect personal information from children under thirteen (13) years of age; if Homepro Medical learns that it has done so, it will delete that information.
13. Changes to This Policy.
Homepro Medical will post any updates to this Privacy Policy on this page with a revised effective date. Material changes will be noted prominently.
14. Contact.
Homepro Medical, 153 21st Street, Brooklyn, New York 11232. (800) 437-3677.
15. SMS Privacy and Consent.
When the Customer voluntarily opts in, Homepro Medical uses the mobile number and SMS consent record to send the service messages described in our SMS Terms & Conditions, respond to requests, and honor messaging preferences. SMS consent is not shared with third parties or affiliates. SMS consent and mobile opt-in data are not sold, rented, or shared for third-party or affiliate marketing or promotional purposes.
Providing a phone number, submitting an inquiry, or placing an order does not by itself enroll the Customer in SMS messages. SMS consent is optional and is not a condition of purchase or rental. Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit homepromedical.com or call (800) 437-3677.
Visit our Privacy Policy for privacy information and our Terms & Conditions for SMS terms.