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(800) 437-3677

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153 21st Street - Brooklyn, NY 11232

FAQ

(Frequently Asked Questions)

General

Where are you located?
Homepro Medical is based in Brooklyn, New York. Our address is:

153 21st Street
Brooklyn, NY 11232

Reach us toll free at (800)-437-3677 or email us at [email protected]

What are your hours?
Our hours are:
Monday - Thursday: 8:30am - 5:00pm (EST)
Friday: 8:30am - 4:00pm (EST)
Saturday - Sunday: Closed

What types of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and checks.

Learn more about Homepro Medical

Rentals

General ::  Mobility Scooters ::  Wheelchairs ::  Hospital Beds ::  Patient Lifts

What is your rental policy?
Homepro Medical rents scooters, manual wheelchairs, power wheelchairs, folding ramps, hospital beds, medical air mattresses, patient lifters, geri-chair recliners, knee walkers, rehab shower commode chairs and hip chairs to the Metropolitan New York area. Our equipment can be rented for both short term and long-term purposes. Delivery fees, which includes pick-up, range from $50 to $100 for the immediate New York metro area. All delivery fees are subject to tax in New York, New Jersey, and Connecticut; the rental fees for scooters and hip chairs are taxed, though wheelchairs, hospital beds patient lifts and most of our rentals are not.

We only bill for the actual length of the rental. If you choose to return the product prior to the anticipated pickup date, you will only be billed for the rental period. Homepro can sometimes arrange for a rent-to-purchase option on long term rentals.We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Learn more about our rental policy

Frequently Asked Questions For Mobility Scooter Rentals from Homepro Medical:

Will Medicare or my insurance pay for my scooter rental?
We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Will I be charged sales tax?
Yes, Scooter rentals and delivery fees are subject to tax in New York, New Jersey, and Connecticut.

What if something goes wrong with my scooter?
Homepro Medical checks and tests all mobility scooter rentals before they go out. We are confident that you won't have any problems, but if you do, we will repair the scooter at no cost as soon as possible.

What if I want to return my scooter before the rental is up?
We bill in weekly and monthly increments, and will only bill for the actual length of the rental. If you choose to return the mobility scooter rental prior to the anticipated pickup date, you will only be billed for the rental period.

What if I want to purchase my scooter?
Homepro Medical also sells new and used Pride, Invacare, and Drive Medical mobility scooters and accessories. Sometimes Homepro will arrange for a rent to purchase option on long term rentals. We always offer free delivery on purchases over $100.

Learn more about our scooter rentals

Frequently Asked Questions for Wheelchair Rentals from Homepro Medical:

Will Medicare or my insurance pay for my wheelchair rental?
We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Will I be charged sales tax?
Wheelchairs are not taxed, but delivery fees are subject to tax in New York, New Jersey, and Connecticut.

What if something goes wrong with my wheelchair?
Homepro Medical checks and tests all wheelchair rentals before they go out. We are confident that you won't have any problems, but if you do, we will repair the wheelchair at no cost as soon as possible.

What if I want to return my wheelchair before the rental is up?
We bill in weekly and monthly increments, and will only bill for the actual length of the rental. If you choose to return the wheelchair prior to the anticipated pickup date you will only be billed for the rental period.

What if I want to purchase my wheelchair?
Homepro Medical also sells new and used Pride, Invacare and Drive Medical manual and powered wheelchairs. Homepro Medical offers a rent to purchase option on some chairs. There is free delivery on all sales over $100.

Learn more about our wheelchair rentals

Frequently Asked Questions for Hospital Bed Rentals from Homepro Medical

Will Medicare or my insurance pay for my hospital bed rental?
We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Will I be charged sales tax?
Hospital beds are not taxed, but delivery fees are subject to tax in New York, New Jersey, and Connecticut.

What if something goes wrong with my hospital bed?
Homepro Medical checks and tests all hospital bed rentals before they go out. We are confident that you won't have any problems, but if you do, we will repair the bed at no cost as soon as possible. All hospital beds come with an emergency hand crank to override the motors in the event of a power failure or if the motors fail to operate.

What if I want to return my bed before the rental is up?
We bill in monthly increments, and will only bill for the actual length of the rental. If you choose to return the bed prior to the anticipated pickup date, you will only be billed for the rental period.

What if I want to purchase my bed?
Homepro Medical also sells new and used Invacare and Drive Medical hospital beds and accessories. Sometimes Homepro will arrange for a rent to purchase option on long term rentals. We always offer free delivery on purchases over $100.

Learn more about our hospital bed rentals

Frequently Asked Questions for Patient Lift Rentals from Homepro Medical

Will Medicare or my insurance pay for my patient lift rental?
We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Will I be charged sales tax?
Patient lifts are not taxed, but delivery fees are subject to tax in New York, New Jersey, and Connecticut.

What if something goes wrong with my patient lift?
Homepro Medical checks and tests all patient lift rentals before they go out. We are confident that you won't have any problems, but if you do, we will repair the lift at no cost as soon as possible.

What if I want to return my patient lift before the rental is up?
We bill in monthly increments, and will only bill for the actual length of the rental. If you choose to return the patient lift prior to the anticipated pickup date, you will only be billed for the rental period.

What if I want to purchase my patient lift?
Homepro Medical also sells new and used Invacare and Drive Medical patient lifts and accessories. Sometimes Homepro will arrange for a rent to purchase option on long term rentals. We always offer free delivery on purchases over $100.

Learn more about our patient lift rentals

What Type of Incontinence Product Do I Need?

Adult Incontinence, also referred to as bladder leakage, affects over 25 million people in the United States. We sell adult diapers, underwear, liners, under pads, gloves, ointments, wet wipes, and gender specific products.

It is important to identify the right adult incontinence products in order to manage symptoms, avoid embarrassment and skin irritation. The six types of adult incontinence are: Stress, Urge, Overflow, Functional, Reflex and Mixed.

  • Bladder pads are best for stress, urge, and overflow incontinence.
  • Guards are best for stress, urge, and overflow incontinence.
  • Belted shields are best for stress, urge, and overflow incontinence.
  • Protective underwear is best for urge, overflow, and functional incontinence.
  • Adult briefs are best for functional and reflex incontinence.

Learn more about adult incontinence

Shipping and Returns

What is your shipping policy?
For all orders less than $100, we offer a flat rate of $15 for shipping. For orders over $100, we provide free shipping within the contiguous United States. All items will be shipped with insurance.

White-glove delivery is available for an additional charge of $225. This service includes the delivery and assembly of your equipment order directly to your desired location. The equipment will be inspected and completely assembled and the cartons and packaging will be removed. Our technician will also provide one-on-one instructions on the use and safety procedures for the equipment. White-glove delivery service is available in the contiguous USA and is limited to those products indicated. Certain restrictions and or exceptions may apply. (Distance from urban center, delivery floor, etc.)

Learn more about our shipping policy

What is your return policy?
We accept returns on only unopened items. A refund for the original price of the item and applicable taxes will be issued in the original form of payment. Shipping costs will not be refunded unless the item being returned was damaged or defective. Parts and special order items carry a 40% restocking fee. Bath safety equipment, mattresses, patient slings, cushions, incontinence products, wound care supplies, and any customized items are non-returnable.

Learn more about our return policy

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Homepro Medical Supplies, LLC
153 21st Street Brooklyn, NY 11232
| (800) 437-3677
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