GENERAL

Homepro Medical is based in Brooklyn, New York. Our address is:
153 21st Street
Brooklyn, NY 11232

Reach us toll free at (800)-437-3677 or email us at customercare AT homepromedical DOT com

RENTALS

Homepro Medical rents scooters, manual wheelchairs, power wheelchairs, folding ramps, hospital beds, medical air mattresses, patient lifters, geri-chair recliners, knee walkers, rehab shower commode chairs and hip chairs to the Metropolitan New York area. Our equipment can be rented for both short term and long-term purposes. Delivery fees, which includes pick-up, range from $50 to $100 for the immediate New York metro area. All delivery fees are subject to tax in New York, New Jersey, and Connecticut; the rental fees for scooters and hip chairs are taxed, though wheelchairs, hospital beds patient lifts and most of our rentals are not.

We only bill for the actual length of the rental. If you choose to return the product prior to the anticipated pickup date, you will only be billed for the rental period. Homepro can sometimes arrange for a rent-to-purchase option on long term rentals.We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Frequently Asked Questions For Mobility Scooter Rentals from Homepro Medical:

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Frequently Asked Questions for Wheelchair Rentals from Homepro Medical:

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Frequently Asked Questions for Hospital Bed Rentals from Homepro Medical

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Frequently Asked Questions for Patient Lift Rentals from Homepro Medical

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

WHAT TYPE OF INCONTINENCE PRODUCT DO I NEED?

Adult Incontinence, also referred to as bladder leakage, affects over 25 million people in the United States. We sell adult diapers, underwear, liners, under pads, gloves, ointments, wet wipes, and gender specific products.

It is important to identify the right adult incontinence products in order to manage symptoms, avoid embarrassment and skin irritation. The six types of adult incontinence are: Stress, Urge, Overflow, Functional, Reflex and Mixed.

  • Bladder pads are best for stress, urge, and overflow incontinence.
  • Guards are best for stress, urge, and overflow incontinence.
  • Belted shields are best for stress, urge, and overflow incontinence.
  • Protective underwear is best for urge, overflow, and functional incontinence.
  • Adult briefs are best for functional and reflex incontinence.

SHIPPING AND RETURNS

For all orders less than $100, we offer a flat rate of $15 for shipping. For orders over $100, we provide free shipping within the contiguous United States. All items will be shipped with insurance.

White-glove delivery is available for an additional charge of $225. This service includes the delivery and assembly of your equipment order directly to your desired location. The equipment will be inspected and completely assembled and the cartons and packaging will be removed. Our technician will also provide one-on-one instructions on the use and safety procedures for the equipment. White-glove delivery service is available in the contiguous USA and is limited to those products indicated. Certain restrictions and or exceptions may apply. (Distance from urban center, delivery floor, etc.)

We accept returns on only unopened items. A refund for the original price of the item and applicable taxes will be issued in the original form of payment. Shipping costs will not be refunded unless the item being returned was damaged or defective. Parts and special order items carry a 40% restocking fee. Bath safety equipment, mattresses, patient slings, cushions, incontinence products, wound care supplies, and any customized items are non-returnable.

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